Freight

G&G Brands is making a change to how our company adds freight charges to our customer invoices.  Currently, we add freight to one invoice at the time of shipping, regardless of how many invoices ship together, which has been in place for several years. The amount of the freight was based on the calculated rate of weight, dimensions and ship to location, issued by the freight provider (eg Purolator, Canpar, UPS).  However, as part of our ongoing commitment to enhancing customer satisfaction and optimizing our operations, we have conducted a thorough analysis of our freight expenses and identified opportunities for improvement.

After careful consideration, we are making a change to ensure each invoice will receive its own freight charges.  The amount of freight charged on each order will be directly related to the dollar amount of your order, and an associated shipping rate based on your territory.  The shipping rate has been calculated internally, and has been tested against your past sales history to ensure there will be little to no financial impact to the total freight you are accustomed to seeing.  Noticeable changes will be: all zero dollar invoices will be freight free, and all backorders will include their own freight charge.  Historically, select back orders were free freight.  We are confident that this adjustment will lead to improved accuracy and transparency in our freight charges, resulting in a more positive experience for our valued customers.

If you have any comments, questions, or concerns, please contact your sales representative or our head office.